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Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.
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S2E11: Bancassurance at Scale - Building Distribution Excellence at Aditya Birla Sun Life Insurance
🎙️ In this episode of Convin Conversations, Ashish Santhalia, CEO of Convin, sits down with Gaurav Saxena, Chief Distribution Officer – Bancassurance at Aditya Birla Sun Life Insurance. With 28 years of experience, Gaurav shares how insurance distribution in India has evolved—and why bancassurance has become one of the most powerful channels for selling life insurance. From managing 12 banking partners and 65,000+ agents to handling millions of customer interactions, this episode explores how scale, partnerships, and technology come together in insurance.
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