âAn efficient coaching program can increase agent performance upto 30% in the long run.â - McKinsey
Agent performance is measured with respect to different metrics and KPIs. Some of those metrics include the following:
Automated call center software has allowed improvements in agent performance to be done faster than before. Here are some easy ways to improve agent performance:
Thatâs it for now. Conviner will keep you updated on all call center terminology!
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