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Podcast

Welcome to Convin Conversations

Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.

S2E4: Inside India’s Insurance Giant: How ICICI Lombard Handles Customer Experience
Contact Center

S2E4: Inside India’s Insurance Giant: How ICICI Lombard Handles Customer Experience

How ICICI Lombard Manages Millions of Customer Interactions | Podcast S2E4
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Latest Podcasts

S2E4: Inside India’s Insurance Giant: How ICICI Lombard Handles Customer Experience
Contact Center

S2E4: Inside India’s Insurance Giant: How ICICI Lombard Handles Customer Experience

How ICICI Lombard Manages Millions of Customer Interactions | Podcast S2E4
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Season 2
S2E3: Lessons on Scaling Customer Engagement in Financial Services from Aditya Birla Capital
Contact Center

S2E3: Lessons on Scaling Customer Engagement in Financial Services from Aditya Birla Capital

How Aditya Birla Capital Uses AI to Scale Customer Engagement in Insurance | Podcast S2E3
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Season 2
S2E2: The AI-Powered Future of Healthcare Calls: How MediBuddy Elevated Service Quality and Patient Experience
Contact Center

S2E2: The AI-Powered Future of Healthcare Calls: How MediBuddy Elevated Service Quality and Patient Experience

This episode is a must-listen for healthcare innovators looking to leverage AI for better service quality, patient satisfaction, and scalable operations.
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Season 2
S2E1: Cracking the Code on Reducing AHT & Elevating Call Quality with Mohit Sidhwani
Contact Center

S2E1: Cracking the Code on Reducing AHT & Elevating Call Quality with Mohit Sidhwani

Mohit Sidhwani leads growth at Vyapar, driving strategies to scale operations and enhance customer support.
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Season 2
Episode 37: How is AI driving quality management transformation in contact centers?
Contact Center

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Season 1
Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Contact Center

Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
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Season 1
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