Basic query handling
Resolve 40% of Basic Queries Instantly with Convin
AI-powered automation for routine queries, available 24/7, allowing agents to focus on complex issues while reducing workload.
Real Results for Support Teams
40%
reduction in agent workload by handling basic queries
24/7
availability never miss a customer query
100%
reduction in repetitive question handling for agents
Why Automate Basic Query Handling Now?
40% of calls are repetitive basic queries that take up valuable agent time
Customers expect immediate answers, but agents spend too much time on low-value tasks
Slow query resolution leads to frustration and missed opportunities
Lack of automation creates bottlenecks and increases agent burnout
How Convin Handles Basic Queries Efficiently
Unleash one or all to crush your toughest goals
Benefits for Every Sales Role
Industry-Specific Solutions for Basic Query Handling
BFSI
Handle routine banking inquiries & balance checks
Answer loan & credit card queries instantly
Reduce call volume, allowing agents to focus on complex issues
Real Estate
Resolve property availability, pricing, & location questions
Qualify leads for follow-up based on initial queries
Improve lead conversion by reducing response time
Home Services
Automate appointment scheduling & service-related queries
Answer common questions on packages, pricing, & maintenance
Reduce agent workload by handling routine service queries
E-commerce
Resolve product availability, order status, & return policies quickly
Provide instant answers on shipping queries
Free up agents for personalized, sales-driven conversations
Healthcare & HealthTech
Automate appointment scheduling, medication, & insurance queries
Provide real-time updates on availability & wait times
Escalate urgent queries to human agents immediately
Travel & Hospitality
Handle routine booking, itinerary, & cancellation inquiries
Provide real-time updates & promotions to customers
Reduce agent time on common travel questions
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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