CONVIN FOR COMPLIANCE
Take proactive measures to avert unexpected lawsuits
Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.
How does Convin ensure call center compliance?
Ensure compliant behavior in live conversations
Agent Assist monitors real-time behavior to prevent non-compliance
- Employ real-time audits to drive correct behavior, catch mis-selling, and encourage self-coaching.
- Drive customer-centric behavior and avoid compliance violations with immediate prompts.
- Leverage an accessible knowledge base to offer genuine information on products and services.
- Help agents offer better resolutions using real-time customer insights.
- Agents receive immediate assistance on existing and updated compliance policies.
Prevent compliance breaches with 100% monitoring
Auto QA ensures every interaction is evaluated and scored for compliance and code of conduct
- Track responsible agents and top offenders.
- Regularly identify and address non-compliant agents.
- Maintain a log of all omnichannel conversations that trigger a compliance alert.
- Tailor the scorecard with basic call center compliance requirements like recording consent.
- Get instant AI feedback on non-compliance behavior.
Replicate ethical best practices
Employ Conversation Behavior Analysis to learn from lost sales opportunities and customer churn
- Alert managers for compliance breaches that need immediate attention.
- Play safe by repeating conversation behavior, actions, and phrases that reduce policy breaches.
- Repeat disclosures that worked well in previous conversations.
Make agents comply with a compliance checklist
Automated coaching ensures agents are periodically coached on existing and updated compliance regulations
- Encourage automated coaching on critical statements, compliant phrases, and objection handling.
- Coach agents on regulatory policies like FDCPA, HIPPA, PCU, and other regulations.
- Revise call scripts and enforce disclosures on sensitive conversations.
Handle unsolicited activities with granular insights
Dive into conversation intelligence to highlight compliance breaches, information leaks, or tampering
- Spot violations of the call script at the right time.
- Auto-redact confidential customer data in transcriptions.
- Compare customer insights and agent performance to settle conflicts and disputes.
100 %
Compliance monitoring
27 %
Increase CSAT
21 %
Increase Close Rate
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How compliance teams use Convin?
For Agents
Track customer insights and feedback using call quality statistics to ensure regulatory adherence in conversations. Automated coaching empowers agents to develop essential skills aligned with ethical best practices.
For Managers
Managers can monitor customer interactions to address compliance issues effectively while training agents to provide empathetic and professional responses.
QA
Align auditing parameters with regulatory policies to eliminate biases. Track compliance escalations and prioritize conversations requiring manual intervention.
For Leaders
Gain strategic insights into recurring compliance challenges and nonadherence trends to guide decision-making and uphold your organization’s reputation.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
14th
LinkedIn Top Startup 2024
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
