CONVIN FOR Customer Retention
Prevent Churn. Turn Conversations Into Repeat Business
Stop losing customers to competition. Increase loyal customers by investing in quality retention conversations. Convin helps build engaged and repeat customers with its customer retention solutions.
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How does Convin increase customer retention?
Decrease customer churn on live calls
Ensure agents get real-time guidance using Agent Assist
- Help agents offer better resolutions using real-time customer insights.
- Employ real-time audits to drive customer-centric behavior and catch compliance violations.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skillset in real-life situations.
Track every retention conversation
Let Auto QA assist in understanding bottlenecks in customer retention conversations
- Audit 100% of conversations and gain complete visibility into agents’ performance gaps.
- Conduct an audit on all online meeting channels(calls, emails, and chats) without a hitch.
- Dive deeper to understand the core obstacle for lost customers and poor repeat business.
- Leverage Generative AI to offer timely feedback and suggestions to agents.
- Uncover repeatable strengths and weaknesses that need fine-tuning.
Harness the power of customer insights
Run Conversation Behavior Analysis to identify best practices that drive customer satisfaction and loyalty
- Uncover winning behavior and increase customer satisfaction by 27%.
- Proactively learn customer trends and personalize conversations.
- Replicate words, actions, and phrases that win customer trust.
- Identify violations and red flags that can sabotage customer relationships.
Replicate quality conversations
Promote call center coaching to increase the chance of retention through skilled and experienced agent conversations
- Track agent performance throughout the customer journey.
- Empower agents to retain more customers and improve repeat business by coaching them on will and skill issues that create an impact.
- Promote peer-to-peer coaching by turning high-quality retention conversations into coaching sessions.
- Encourage personalized and targeted conversations with better customer insights.
- Improve agent ramp-up time by 60% with timely and targeted coaching.
Make every conversation count
Earn and retain more customers with real-time agent assistance on live calls
- Unlock Generative AI and help agents say the right thing on every call.
- Employ real-time audit of call scripts and catch violations.
- Give automated real-time guidance to agents.
- Assist agents in navigating complex scenarios with automated suggestions and prompts.
- Engage customers, reduce long holds, and offer fast resolutions on live calls.
27 %
Increase CSAT
25 %
Increase in Retention Rate
12 %
Increase in Repeat purchases
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How customer-facing teams use Convin?
For Agents
Eliminate manual documentation, enabling agents to focus on listening and building customer connections. Leverage intelligence insights and knowledge bases to navigate complex scenarios and objections.
For Managers
Simplified review, track coaching progress, and provide actionable feedback on compliance and skills. Quickly onboard agents with intuitive playbooks and track key customer insights.
QA
Upgrade call auditing by analyzing conversations based on responses, talk points, and interruptions. Track quality trends and compliance violations and measure the impact of coaching to protect your brand.
For Leaders
Enhance business outcomes by gaining actionable insights into customer behavior, refining retention strategies, and ensuring operational efficiency through performance and compliance oversight.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
14th
LinkedIn Top Startup 2024
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
