CONVIN FOR COLLECTIONS
Increase debt collection rate while staying compliant
Assist agents in honing debt collection skills that facilitate repayment and prevent repeated payment delinquency. Counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.
How is Convin making debt collection efficient?
Turn every conversation into a repayment opportunity
Real-time Agent Assist makes debt collection smarter and friendlier
- Help agents respond better and emphasize empathy in repayment conversations.
- Employ real-time audits to drive correct behavior and encourage self-coaching.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skillset in real-life situations.
Leverage performance data for better collection
Utilize Auto QA to ensure every interaction leads to a promise to pay.
- Proactively monitor all collection conversations and identify potential issues.
- Make customer communication easier by assisting agents in identifying areas of improvement.
- Give targeted AI feedback to agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
- Use collection score to assess the likelihood of debt collection and which accounts will repay faster.
Give agents ideas that work more
Employ Conversation Behavior Analysis to explore repeatable best practices that make the debt recovery process smooth and successful
- Give agents words, phrases, and actions that collect more.
- Alert managers for compliance violations that need immediate attention.
- Scale the impact of winning behavior by applying best practices in all interactions.
Invest in skills that fast-track debt collections
Employ automated coaching to fine-tune their skill set and learn to collect faster
- Align collection agents for soft skill and technical skill coaching sessions.
- Coach agents on regulatory policies like FDCPA and other codes of conduct.
- Improve debt collection software proficiency by manually uploading training sessions.
- Arrange special coaching sessions on tracking defaulters, negotiating settlements, enacting repayment plans, and persuasion skills.
60 %
Decrease in Ramp-up time
50 %
Increase in Promise-to-Pay
17 %
Increase in Collection Rate
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How collection teams use Convin?
For Agents
Empower agents with actionable insights and automated coaching, fostering self-improvement through timely feedback and targeted assessments.
For Managers
Monitor 100% of conversations to identify development needs while ensuring policy compliance. Boost debt recovery rates and prevent repeat defaulters with targeted feedback.
QA
Analyze conversations with custom parameters to calculate performance scores, track trends, and evaluate coaching impact. Eliminate random sampling to identify escalations and focus on conversations requiring manual review.
For Leaders
Leaders use customer intelligence to uncover opportunities and patterns while monitoring dashboards to ensure performance, compliance, and deal progress, enabling timely decisions.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
14th
LinkedIn Top Startup 2024
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
